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Shipping Policy

Most orders placed on business days will be shipped within 24-72 hours. 

Additions/Deletions Within Orders

We are unable to modify any orders once they are placed. Please double check your order before hitting submit. Thank you!  Once a product has shipped, we cannot delete the order.  

 

If you would like to delete an order, please call us at:

 

In Israel:               02-582-5987         

From the U.S.:     1-908-922-4436  

From Europe:       Your country’s exit code - your country’s code for Israel – 2- 582-5987                        

 

Carriers

We use the following carriers to deliver our orders:

 

In Israel

Israel Registered Mail with tracking

Outside Israel

Eco Post with tracking

 

Order Tracking
In most cases, you will receive a tracking number for your
order in your Order Fulfillment Email Notification. The tracking information will also be available if you log into your account online. If for any reason you do not receive a tracking number, email us at and we will send it to you. 

 

Shipping Rates

 

Orders within Israel:

Shipping with Israel Registered Mail:

FREE

 

 

International Orders:

 

Shipping with Eco Post with tracking:

60 ILS up to 2kg (about $17)

 

 

***  International orders are subject to any customs charges that are levied against the package. The customs charges will be for the full amount paid, and we have no control over those charges, nor can we predict when you will be charged. We cannot do any shipping method that is less expensive than International Priority mail, as this is the least expensive method that ensures timely delivery and insurance protection on the package

 

Refused Packages

 

If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, minus the original shipment costs and the return shipping fees and a 4% processing fee, if and when we receive the package back to our warehouse. **Please Note: If you refuse a package, there absolutely will be a return shipping fee associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We have no way of knowing what the cost of this return fee will be until we are charged it by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee**

If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back to the warehouse, we can either refund the cost of the entire order or reship you a new package at no additional cost to you.

Please contact us immediately if you refuse a package so we know it is on the way back to us. 

**PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund.**

 

In Israel:               02-582-5987         

From the U.S.:     1-908-922-4436  

From Europe:       Your country’s exit code - your country’s code for Israel – 2- 582-5987                        




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